Refund Policy

Last updated: October 21, 2026

Our plans are personalized digital products delivered immediately after payment. Because of this, purchases are generally final. We still want you to be happy with your plan, so we offer the following.

Automatic full refunds

• If we can't generate your plan because of a technical problem, we refund you in full automatically and let you know by email.
• If our safety review detects that a self-guided plan isn't appropriate for you based on your answers, we don't deliver it and refund you in full automatically.

Defective plans

If your plan has a significant defect, for example it uses equipment you said you don't have, includes a food you listed as an allergy, ignores an injury or limitation you entered, or the PDF can't be opened, email us within 14 days of your purchase from the email address you used at checkout, explaining the problem. We will refund you in full.

What is not covered

We don't offer refunds for change of mind after the plan has been delivered, for results (fitness and weight results depend on many personal factors), or for differences between estimated and actual grocery prices.

How refunds are paid

Refunds go back to the original payment method through Stripe and usually appear within 5-10 business days. If you used a promo code, the refund is for the amount you actually paid.

Your statutory rights

This policy does not affect any mandatory consumer rights you may have under the law of your country or state. When you order, you ask us to deliver the digital content immediately and acknowledge that, where a legal right of withdrawal for digital content exists, it ends once delivery has started.

Contact

Valentin Ortiz (Spanish tax ID 42212434M)
c/palafox23 35010 Las palmas de GC, Spain
Email: tusextractosenexcel@outlook.com